DIALOGO

C: Good morning.

SH: Good morning! Can I help you?

C: I would like to buy a new mobile-phone.

SH: Have you got a favourite model?

C: Yes, I would like Samsung galaxy S6 Edge.

SH: What colour do you prefear one?

C: I prefear it grey.

SH: OK. One moment, please.

- The shop assistant goes and takes the mobile-phone.

SH: I'm sorry, but we have only blue.

C: OK, I take it too blue. How much is it?

SH: It is 400 pounds.

C: Oh, perfect! Here you are!

SH: Good bye and thanks!

C: Goodbye.

One month later…

C: Good afternoon!

SH: Good afternoon, Can I help you?

C: Yes, my mobile-phone does not work.

SH: Where are you buy one?

C: On this shop!

SH: When you are buy it?

C: One month ago.

SH: One moment, I call the technical for mobile-phone.

T: Good afternoon, I am a technical, what is the problem with your mobile-phone?

S: Not turn on.

T: OK, we send on central service.

C: When I can return?

T: For one week.

C: That's OK. Good bye!

T: Goodbye and thanks!

SH: Goodbye.