DIALOGUE

C: Good afternoon!

SH: Good afternoon! Can I help you?

C: Yes, please. I’d buy a new mobile phone.

SH: What mobile phone?

C: An I phone, please.

SH: What I phone?

C: I phone 6.

SH: What colour would you like to have?

C: I’d like white and silver, please.

SH: One moment, please.

C: OK.

The shop assistant goes and takes an I phone 6.

SH: Here you are.

C: Thank you. How is it?

SH: It is £849.

C: Here you are.

SH: Thank you. Bye.

C: Bye.

After two days the new mobile phone doesn’t work, the customer goes back to the shop.

C: Hello!

SH: Hello. Can I help you?

C: Yes, please. Two days ago I bought this I phone, but now it isn’t going.

SH: Can I see, please.

C: Yes, here it is.

SH: I’m sorry. But it is broken. Would you have a new I phone?

C: Yes, please. But I haven’t got much money.

SH: There is no problem. There is one year warranty.

C: Oh, well!

The shop assistant goes and takes the new I phone.

SH: Here you are.

C: Thank you. Bye.

SH: Bye.