U9 PAG. 107 N. B

1-      B – dissatisfaction

2-      B – a market researcher

3-      C – the lost property department

4-      B – a radio station

5-      A – to express her disappointment

6-      C – annoyed

7-      A – the sales policy of shops

8-      B – a particular brand of cereal

U11 PAG. 131 N. B

1-      Speaker 1 – girls worry too much about the future

2-      Speaker 2 – girls are more in control of their lives than boy

3-      Speaker 3 – girls have more motivation to do well

4-      Speaker 4 – boys prented to be lazy

5-      Speaker 5 – boys live life for today and not for the future